maxx66 Privacy Policy

1. Introduction

This Privacy Policy is issued by maxx66, an online gambling platform operating under international licensing. This document describes our practices regarding the collection, use, disclosure and protection of your personal information as a user of the maxx66.one website.

By registering or using any service offered by maxx66, you are deemed to have read and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact the support team to close your account.

maxx66 takes data protection responsibilities seriously. We adhere to internationally recognised data protection principles, ensuring that your data is processed lawfully, fairly, transparently and limited to the stated purposes only.

2. Personal Information We Collect

maxx66 collects various categories of personal information from users depending on how you interact with our platform. This information is required to enable us to provide quality services, comply with legal requirements and maintain the security of the platform.

Information you provide directly:

• Full name as shown on your identity card or MyKad
• Date of birth — for the purpose of verifying that you are aged 21 and above
• Active email address and mobile phone number
• Password you create yourself, stored in hashed form that cannot be read
• E-wallet account information (Touch 'n Go eWallet, ShopeePay) or bank account number registered for deposits and withdrawals
• Identity verification documents such as a copy of your MyKad or passport when required for the Know Your Customer (KYC) process

Information collected automatically:

• IP address, web browser type and device information used
• Platform activity log data including the date, time and type of transaction
• Game history, bets placed, deposits and withdrawals
• Cookie data and similar tracking technologies as described in Section 5
• General geolocation information based on your IP address

3. How We Use Your Information

All information collected by maxx66 is used solely for purposes related to the operation of our platform and our services to you. We will not use your data for any other purpose without prior notice.

• Account management — creating, verifying, maintaining and securing your user account
• Transaction processing — handling deposits via DuitNow, FPX, Touch 'n Go eWallet, ShopeePay or cryptocurrency, and processing withdrawals
• Platform security — detecting and preventing fraud, multiple account use, money laundering and activities that breach the terms of service
• Legal compliance — fulfilling reporting obligations under the international licensing requirements we adhere to
• Customer support — responding to enquiries and resolving issues reported through live chat or support email
• Service improvement — analysing platform usage patterns to improve the overall user experience
• Service communications — sending notices related to accounts, transactions, security updates and policy changes

maxx66 does not use your personal data for third-party advertising or sell it to other companies for their own marketing purposes.

4. Sharing Information with Third Parties

maxx66 understands that your privacy is not something that can be compromised. We hold firmly to the principle that your personal information will not be shared except in the circumstances set out below.

Circumstances in which sharing occurs:

• Payment service providers — required transaction information is shared with payment processors including FPX gateways, e-wallet operators and cryptocurrency networks to complete your transactions
• Game software providers — game session data that must be shared with licensed software providers to allow games to function correctly
• Legal requirements — information may be disclosed to competent authorities when required by court order, warrant or regulatory reporting obligations
• Fraud prevention — in cases of suspected serious fraud or money laundering, relevant information may be shared with the relevant authorities

In all of the above circumstances, data sharing is limited only to information that is strictly necessary for the stated purpose. Third parties receiving data are required to comply with binding confidentiality obligations.

5. Cookies and Tracking Technology

maxx66 uses cookies and similar technologies to improve the user experience, ensure the platform functions correctly and analyse usage patterns. Cookies are small data files stored on your device by your web browser.

Types of cookies we use:

• Essential cookies (required) — needed for basic platform functions such as login, active sessions and security. Without these cookies, the platform cannot function properly
• Analytics cookies — help us understand how users interact with the website, which pages are visited most often and where users encounter issues
• Preference cookies — store your settings such as preferred language and display preferences so you do not need to reconfigure them on every visit

You can control and delete cookies through your web browser settings at any time. However, deleting or blocking essential cookies may affect the functionality of the maxx66 platform.

6. Data Security Measures

The security of your personal data is a responsibility we take very seriously. maxx66 applies multiple layers of technical and procedural security to protect your information from unauthorised access, loss, alteration or disclosure.

• SSL/TLS encryption protocols for all communication between your browser and our servers
• Password storage using strong hashing algorithms — we do not store passwords in plain text
• Two-factor authentication available for an additional layer of security on your account
• 24-hour system monitoring by our information security team
• Regular security assessments and penetration testing by independent parties
• Need-to-know access policy — staff may only access data required for their specific role

While we take all reasonable measures, no security system can be guaranteed 100% perfect. You are also responsible for keeping your maxx66 account password and login details confidential.

7. Data Retention Period

maxx66 retains your personal information for as long as your account is active or as long as necessary to provide services to you. Retention periods vary depending on the type of data and applicable legal requirements.

• Active account data — retained for as long as your account remains active and there is activity during that period
• Financial transaction records — retained for the period required by international licensing requirements and financial compliance obligations
• Support communication logs — retained for a reasonable period to help resolve any disputes or for historical reference
• Closed account data — after an account is closed, certain data may be retained for as long as required by law before being securely deleted

When data is no longer needed, we will delete or anonymise it using appropriate procedures to ensure it cannot be recovered or linked back to you.

8. Your Rights Regarding Personal Data

As a maxx66 user, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights as provided.

• Right of access — you may request a copy of the personal information we hold about you
• Right to rectification — you may ask us to correct any information that is inaccurate or incomplete
• Right to erasure — in certain circumstances, you may ask us to delete your personal data, subject to our legal obligations to retain certain records
• Right to restrict processing — you may ask us to limit how we process your data in certain circumstances
• Right to object — you may object to the processing of your data for certain purposes that are not a contractual or legal requirement
• Right to data portability — you may request a copy of your data in a machine-readable format in certain circumstances

To exercise any of the above rights, please contact the maxx66 support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe and keep you informed of the progress of any action taken.

9. Amendments to This Privacy Policy

maxx66 reserves the right to update or amend this Privacy Policy from time to time in line with changes in business operations, legal requirements, or technological developments. All amendments will take effect immediately upon publication on this website unless otherwise stated.

For significant changes that affect how we use your personal information, maxx66 will provide reasonable notice by email to the registered address or through a prominent notice on the platform before the changes take effect. The "Updated" date shown at the top of this document will always reflect the latest version.

Your continued use of the maxx66 platform after any amendments are published will be considered your acceptance of the updated terms. If you do not agree with the amendments, you should stop using our services and may request account closure.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how maxx66 handles your personal information, do not hesitate to contact our team. We are committed to addressing every enquiry carefully and within an appropriate timeframe.

• 24/7 Live Chat — the fastest way to get an immediate response in Malay or English
• Email — send your detailed enquiry to [email protected] for a written response you can keep for reference

The maxx66 support team operates around the clock, seven days a week, and can handle enquiries in Malay and English. For privacy complaints that require formal action, please state "Privacy Complaint" in the subject line of your message so it can be directed to the relevant team.